Jump to Topic

Still have questions? Our team is happy to help.

Contact Us
Booking & Payment
Q: How do I register? ▼
A: You can register by contacting our office directly. Our team will guide you through the registration process, provide the required forms, and assist you with the next steps for your pilgrimage trip.
Q: What payment methods does Carnival US Travel accept? ▼
A: Carnival US Travel accepts cash, check, Zelle, PayPal, Venmo, and credit card. Credit card payments for tour packages are subject to an additional 3% processing fee. Please contact our office for payment instructions.
Q: Can I pay by check? ▼
A: Yes. You can pay by check. Please contact our office for the payment instructions and mailing details.
Q: When is the deposit due? ▼
A: At the time of registration.
Q: When is the final payment due? ▼
A: Final payment is due 60 days before the departure date. Please contact our office directly if you have more questions.
Q: Is there a late payment fee? ▼
A: At the moment, we don't have a Late Payment Fee policy.
Q: Do you have any deals, discounts, vouchers or promotions? ▼
A: Yes. We offer vouchers, depending on the pilgrimage package, travel dates, and availability. Please contact our office directly for the current voucher options.
Visa & Documents
Q: Can I enroll without a passport, or if my passport has expired? ▼
A: You may begin the enrollment process, but a valid passport is required to complete your travel registration. If your passport has expired, please renew it as soon as possible. Our office can guide you on the next steps.
Q: Do I need a visa to travel to Europe? ▼
โ€” ETIAS information โ€” A: For U.S. and Canadian passport holders, travelers will need to apply for ETIAS online before traveling to Europe. For travelers who do not hold a U.S. or Canadian passport, a visa may be required. Our office also provides visa application support. Contact us for more information.
Travel Insurance
Q: Should I buy travel insurance? ▼
A: Yes. We highly recommend purchasing travel insurance for your pilgrimage trip โ€” it can help protect you in case of trip cancellation, medical emergencies, travel delays, lost luggage, or emergency medical evacuation.
Airlines Ticket
Q: Can I choose my airline seat when registering for an air and land package? ▼
Q: Can I choose my airline seat when registering for an air and land package?
Tours & Itineraries
Q: I want to arrive early or depart late. Can you help me? ▼
A: Yes. Please contact Carnival US Travel at least 3 months before departure. Additional charges will apply because the airfare may no longer be considered a group tour ticket.
General Questions
Q: I have questions. Who do I contact? ▼
A: Please contact our office directly or reach out through Facebook.
Q: I have additional questions. ▼
A: Please contact Carnival US Travel at 669-265-7814 or 669-292-7688, or email info@carnivalinus.com. You may also reach out via Facebook.
Q: When will I receive my travel documents? ▼
A: Documents are usually sent by email about one month before departure. Important updates may also be shared through the group Viber chat.
Q: What is the cancellation policy? ▼
A: (full tiered cancellation fee schedule from your spreadsheet)
Q: Are your guides Catholic? ▼
A: Yes, our guides are Catholic and experienced in leading pilgrimage groups.